Downloads not working

Download Troubleshooting

If content won't download or downloads keep failing, try these steps.

Check the basics

1. Internet connection — Downloads require an active WiFi or mobile data connection. Try loading a web page to verify your connection is working.
2. Storage space — Your device needs enough free space for the download. Check your device storage in system settings.
3. Subscription status — Downloads require an active myDream+ subscription. Verify your status in Profile Settings > Subscription.

Common fixes

4. Cancel and retry — Tap the partially downloaded item, cancel the download, and start it again.
5. Restart the app — Force close Dreamsquare and reopen it, then retry the download.
6. Restart your device — A reboot can clear temporary issues that block downloads.
7. Switch networks — If you're on mobile data, try WiFi (or vice versa) to rule out a network issue.
8. Update the app — An outdated app version may have download bugs that have been fixed. Check for updates in your device's app store.

Download limits

• Your plan allows offline content on up to 4 devices simultaneously.
• Episodes expire 30 days after downloading, or 48 hours after you start watching.
• Books and audiobooks remain available for 30 days or until your subscription lapses.

If you've hit the device limit, remove downloads from one device in Profile Settings > Devices before downloading on a new one.

Error codes

If a download fails with an error code, check the error codes guide for specific instructions. Common download errors are E3001 (download failed), E3002 (storage full), and E3003 (download expired).